Refund & Cancellation Policy

ThinkFit offers a subscription-based online service for employees' holistic fitness. The admin from an organization hosts company-wide fitness challenges, like step counts for all its employees. Users walk and accrue points which they redeem via the store. The Admin recharges the org wallet so that employees can redeem rewards.

As a policy for this service, all sales or redemptions from users via the store are final, subject to the specific exceptions outlined below.

Admin can cancel the subscription to The ThinkFit Service at any time.

• Email: Send a cancellation request to our support email: thethinkfit@thinkingcode.com with subject as "Cancellation Request".
• Website: Go to app.thethinkfit.in and fill the form under "Contact Us".

• Your org account will be frozen, and users will not be allowed to do redemptions.
• Your wallet balance will be refunded to you after processing.

We offer refunds only under specific, limited circumstances as detailed below:

New Subscription (Money Back Guarantee): If you are a first-time subscriber and cancel within 7 days of your initial purchase date, you are eligible for a full refund to the original payment method with minimal processing fees.

Service Fault / Inability to Access: If the Service is completely unavailable for a continuous period of one week or more due to a fault on our end, and we are unable to resolve the issue, you are eligible for a pro-rata refund. The wallet balance will be refunded if required or can be carried forward depending on the admin's wish.

Any other case: For refunds due to various reasons not listed above, refunds will be processed after deducting a processing fee of flat 10%.

The following are generally not eligible for a refund:

• After Redemption: Once a user redeems from the store, the wallet balance decreases proportionately and will not be available for refund. Users and admins cannot claim refunds on redeemed points.
• Commission Charges: No refunds will be admissible from the commission charges which are essential and act as platform fees.
• Third-Party Purchases: In the future, if we integrate a third-party store, any services or products purchased through external partners or affiliates will not be refundable.

Follow the steps below to initiate and process your refund or cancellation request:

If you meet the eligibility criteria, send a refund request via email to thethinkfit@thinkingcode.com with the subject "REFUND / CANCELLATION REQUEST".

Include your full name, email, date of purchase, amount paid, and the clear reason for the refund/cancellation.

Approved refunds will be processed and credited back to your original method of payment within 3-4 business days.

For any questions regarding this policy, please contact us at:

• Email: thethinkfit@thinkingcode.com
• Phone: +91 7012727831